At q58com, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our Platform, why we collect it, how we use it and what rights you have in relation to your information. Please read this document carefully alongside our Terms & Conditions.
Your personal data is stored with encryption and strict access controls.
We never sell your personal information to third-party marketers.
Access, correct or request deletion of your data at any time.
We explain what cookies we use and why in plain, readable English.
Identity documents submitted for verification are handled securely via HTTPS only.
Privacy queries handled by our dedicated support team via live chat or email.
This Privacy Policy ("Policy") is issued by q58com ("we", "us", "our" or "the Platform") and applies to all personal data processed in connection with your registration, use of, and interaction with the q58com website accessible at q58com.cam and all services provided therein, including sports betting, live casino, cricket wagering and all associated features.
q58com is an English-language online betting and gaming platform designed for players in Pakistan. We are committed to handling personal data responsibly, transparently and in accordance with applicable data-protection standards. This Policy describes, in plain English, exactly what we collect, why we collect it, how we use it, who we may share it with, and what choices and rights you have.
By registering an account on q58com or otherwise using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, you should not use the Platform. This Policy should be read alongside our Terms & Conditions.
In this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, including name, email address, CNIC number, IP address and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration and deletion. |
| "Data Controller" | The entity that determines the purposes and means of Processing. For this Platform, q58com acts as Data Controller in respect of account and user data. |
| "Data Processor" | A third party that Processes Personal Data on behalf of q58com under a contractual arrangement (e.g., payment service providers, KYC verification vendors). |
| "KYC Data" | Identity and verification documents submitted by users, including CNIC or passport copies, selfie or liveness images, and proof-of-address documents. |
| "Cookies" | Small text files placed on your device by the Platform to remember preferences, support analytics and enable certain Platform functions. |
| "User" / "you" | Any individual who visits, registers on, or uses the q58com Platform. |
q58com collects Personal Data through several channels: directly from you when you register or use the Platform, automatically when you interact with our website, and from third-party sources such as KYC verification providers and payment processors. The categories of data we collect include:
When you create a q58com account, we collect your email address, chosen username, date of birth (to verify age eligibility), country of residence, and password (stored in hashed form only — we never store passwords in plain text).
To comply with Know Your Customer (KYC) requirements, we collect government-issued identification documents. For Pakistani users, this typically includes a Computerised National Identity Card (CNIC) or valid passport. Where required, we also collect proof of address (such as a utility bill or bank statement) and selfie or liveness verification images. These documents must be submitted exclusively via the Platform's secure HTTPS verification portal — never through unsecured messaging channels.
We collect records of deposits, withdrawals, wager history and account balance activity. Where payments are made via bank transfer or digital wallet channels familiar to Pakistani users — such as bank transfers associated with HBL, UBL, Meezan Bank or Bank Alfalah, or digital wallets — relevant transaction reference data may be collected. These payment-provider names are referenced as contextual examples only and do not imply their endorsement of gambling or any operational affiliation with q58com.
When you access q58com, we automatically collect your IP address, device type and operating system, browser type and version, session timestamps, pages viewed and interactions made on the Platform, and general geographic location derived from IP address. This data is used for security monitoring, fraud prevention and Platform performance analysis.
If you contact us via live chat, email or any other support channel, we retain records of that correspondence — including any documents or screenshots you share — for quality assurance, dispute resolution and legal record-keeping purposes.
Where you set deposit limits, loss limits, session-time limits or request self-exclusion, we record those preferences and enforce them at Platform level. This data is treated with heightened sensitivity and is used solely to administer the relevant player-protection control.
We use the Personal Data we collect for the following purposes. Each purpose is matched to the data category it relies on and the legal basis on which we rely (see Clause 5 for legal basis detail):
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, KYC data | Contractual necessity |
| Age and identity verification (KYC) | KYC data, registration data | Legal obligation; contractual necessity |
| Processing deposits and withdrawals | Financial & transaction data, KYC data | Contractual necessity |
| Fraud prevention and AML compliance | Transaction data, technical data, KYC data | Legal obligation; legitimate interest |
| Platform security and abuse prevention | Technical & usage data | Legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity; legitimate interest |
| Responsible gambling tool administration | Responsible gambling data, account data | Legal obligation; contractual necessity |
| Platform analytics and improvement | Technical & usage data (aggregated) | Legitimate interest |
| Legal compliance and record-keeping | All categories as required | Legal obligation |
We do not use your Personal Data for automated individual decision-making that produces significant legal effects without human review, except where required by applicable law or clearly disclosed in advance.
q58com processes Personal Data on one or more of the following legal bases, depending on the specific Processing activity:
q58com does not sell, rent or trade your Personal Data to third-party marketers. We may share your data with the following categories of third parties, only to the extent necessary for the purpose described:
We engage specialist third-party KYC vendors to verify the identity, age and address of users. Your CNIC or passport data and liveness images may be shared with such providers. They are contractually bound to process this data solely for verification purposes and to maintain appropriate security standards.
Transaction data necessary to process deposits and withdrawals is shared with the relevant payment processor. Familiar local references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are included here as contextual examples only. Actual payment partners are confirmed at the cashier; their inclusion does not imply endorsement of gambling or any formal affiliation with q58com.
Third-party game studios and sports-data providers integrated into the Platform may receive limited technical data (such as session tokens or anonymised user identifiers) necessary to deliver their services. These providers do not receive your KYC or financial data.
We may disclose Personal Data to law enforcement agencies, regulatory bodies or courts where required by applicable law, a lawful court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any individual or protect the rights of q58com.
In the event of a merger, acquisition, or sale of all or part of q58com's business, user data may be transferred as part of that transaction. We will notify affected users in advance where reasonably practicable and ensure the acquiring entity is bound by data-protection obligations no less protective than those in this Policy.
q58com retains Personal Data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Our general retention principles are:
On expiry of the applicable retention period, Personal Data will be securely deleted or anonymised such that it can no longer be linked to any individual.
q58com uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain session security and analyse how the Platform is used. Below is a summary of the cookie categories we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, login state, security tokens and fraud-detection checks. | Session / short-term |
| Functional | Remembers your preferences such as language settings, responsible gambling limit choices and display options. | Up to 12 months |
| Analytics | Collects anonymised data on how users navigate the Platform — pages visited, session duration, feature usage — to help us improve performance. | Up to 24 months |
| Security / Fraud Prevention | Helps detect and prevent fraudulent activity, account takeovers and automated bot access. | Session / persistent |
Strictly Necessary cookies cannot be disabled without impairing Platform functionality. You may manage Functional and Analytics cookie preferences via your browser settings or, where available, through in-Platform privacy controls. Disabling certain cookies may affect your experience on q58com.
q58com implements appropriate technical and organisational measures to protect your Personal Data against unauthorised access, loss, destruction or alteration. Our security practices include, without limitation:
You also play a role in keeping your data secure. Use a strong, unique password for your q58com account, enable two-factor authentication where available, and never share your login credentials with any third party.
Subject to applicable law and certain limitations inherent to our legal obligations (such as AML record-keeping requirements), you have the following rights in relation to your Personal Data held by q58com:
You may request a copy of the Personal Data we hold about you. We will respond within a reasonable timeframe and provide data in a readable format. We may ask you to verify your identity before fulfilling an access request.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request correction. For certain data (such as registered name or date of birth), rectification may require submission of supporting documentation.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where Processing is unlawful. This right is subject to our mandatory legal retention obligations — for example, AML regulations require us to retain KYC and transaction records for a minimum period even after account closure.
You may request that we restrict Processing of your Personal Data in certain circumstances — for example, while the accuracy of data is contested or while an objection is being assessed.
Where Processing is carried out by automated means on the basis of your consent or contractual necessity, you may request a copy of your data in a structured, commonly used and machine-readable format.
You may object to Processing carried out on the basis of legitimate interest. We will cease such Processing unless we can demonstrate compelling legitimate grounds that override your rights, or the Processing is necessary for the establishment, exercise or defence of legal claims.
To exercise any of the rights above, contact our support team via live chat or by email at the address in Clause 14. We will acknowledge your request promptly and respond within a reasonable period. We reserve the right to verify your identity before acting on any data-subject request.
q58com is strictly for adults. We do not knowingly collect Personal Data from individuals under the age of 18, or under the higher minimum age required by the operator's licensing jurisdiction. Age verification is a mandatory step in the account registration and KYC process.
If we discover that Personal Data has been collected from a minor — whether through misrepresentation of age during registration or any other means — we will take immediate steps to close the relevant account, delete the associated Personal Data (subject to any mandatory legal retention obligations) and, where fraud is involved, refer the matter to the appropriate authority.
q58com operates internationally and engages service providers located in multiple countries. As a result, your Personal Data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, we take steps to ensure that adequate safeguards are in place — such as contractual data-transfer agreements or reliance on applicable adequacy decisions — to protect your data to a standard equivalent to that described in this Policy.
By using q58com, you acknowledge that your Personal Data may be transferred internationally in the manner described above. If you have concerns about international transfers, please contact us using the details in Clause 14.
q58com reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a significant change to the categories of data collected, the purposes of Processing, or your rights — we will provide reasonable advance notice via in-Platform notification or by email to your registered address.
The "Last reviewed" date at the top of this page indicates when the Policy was most recently updated. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you must cease using the Platform.
We recommend reviewing this Policy periodically to stay informed of how we handle your Personal Data. Archived versions of this Policy may be requested from our support team.
If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your Personal Data, please contact our support team. Our live chat service is available 24 hours a day, seven days a week, in English. For data-subject requests (access, rectification, erasure, portability or objection), please identify your request type clearly when contacting us so we can route it to the appropriate team member.
When submitting a data-subject request, please include your registered email address and the specific right you wish to exercise. We will acknowledge your request within a reasonable period and may ask you to verify your identity before we proceed.
Your relationship with q58com is governed by three core documents — the Terms & Conditions, this Privacy Policy and our Responsible Gambling guidelines. We recommend reading all three before you start playing.